Eventim Missed Event Insurance
For all claims:
If you are cancelling due to a medical reason, we require:
For other cancellation reasons, we require:
Depending on the circumstances of the claim we will let you know what is required as part of the ‘Document Upload page’
Your policy information can be downloaded using the link below:
If you purchased your policy before 1st November 2022, please contact us and we will send you the documents via email.
Your Insurance Product Information Document (IPID) can be downloaded using the link below:
Change of Details / Cancellation of Policy (14 day cooling off period)
If you need to amend your event details or wish to cancel your insurance, please contact Eventim customer services.
Please note the policy features a 14 day cooling off period. If you are cancelling the insurance outside this 14 day cooling off period you may not be entitled to a refund. Discretion may be exercised in exceptional circumstances.
Who are Eventim
Eventim UK is a CTS Eventim AG & Co. KGaA company.
CTS Eventim AG & Co. KGaA, listed in the SDAX index (ISIN DE 0005470306), is the market leader for the entertainment ticketing industry in Europe and operates in 20 countries. More than 100 million tickets for more than 180,000 events are marketed annually via EVENTIM group systems.
An important part of the EVENTIM group is live entertainment, incorporating the planning, organisation and promotion of concerts, concert tours, festivals and other live events.
For additional information click here