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Complaints data

Firm name: Ergo TIS

Firm name: ERGO TIS

Group: ERGO Reiseversicherung

Period covered in report: 1st July 2023 – 31st December 2023

Brands / Trading Names covered: ERGO Travel Insurance, ERV

Website complaints data
 

Number of complaints opened per 1000 policies in force

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Home Finance

N/A

N/A

N/A

N/A

N/A

N/A

N/A

General Insurance Pure Protection

0.29

3,221

3,511

11.51%

83.65%

51.98%

Delays / Timescales

Decumulation, life and pensions

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Investments

N/A

N/A

N/A

N/A

N/A

N/A

N/A

What this means?

Between 1st July 2023 and 31st December 2023, we received 3221 complaints. This represents 0.29 complaints per 1000 policies in force. 3,511 complaints were closed, with just under 52% in customers favour. The FCA requires ERGO TIS and other financial services organisations to resolve complaints within 8 weeks. ERGO TIS closed just over 95% of complaints within this timeframe.