Number of complaints opened per 1000 policies in force

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Home Finance

N/A

N/A

N/A

N/A

N/A

N/A

N/A

General Insurance Pure Protection

0.29

3,221

3,511

11.51%

83.65%

51.98%

Delays / Timescales

Decumulation, life and pensions

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Investments

N/A

N/A

N/A

N/A

N/A

N/A

N/A